Shipping Policy
Raised Impressions cards are handmade and made to order. Processing time may vary depending on the design, customization, and current order volume.
Orders are shipped to the mailing address entered at checkout. Please make sure the shipping address is correct before placing your order.
Shipping fees are calculated and shown at checkout.
Once an order has shipped, delivery times depend on the mail carrier. Raised Impressions is not responsible for delays caused by USPS or other carriers.
If your card arrives damaged, please contact us within 7 days of delivery and include clear photos of the packaging and card. We will review the issue and may remake the card if the damage occurred during shipping or packaging.
Returns & Refunds Policy
Because each Raised Impressions card is custom made, personalized, and created to order, we do not accept returns.
Please review your card details carefully before placing your order, including names, spelling, greetings, messages, colors, and design choices. Orders are made using the information submitted at checkout.
If there is an error on your card, please contact us within 7 days of delivery. Photo proof is required so we can review the issue.
If the mistake was made by Raised Impressions, such as a typo, incorrect wording, or wrong design choice that does not match your submitted order, we will remake the card at no additional charge.
If the submitted order information contained the typo or incorrect wording, the card is not eligible for a free remake.
We do not require the card to be returned.
Refunds are not offered for custom cards unless we are unable to complete or remake an order due to an error on our part.
Photo proof is required for typos, damage, or order errors so we can confirm what happened and decide whether a free remake applies.
Order Policy / Terms
Raised Impressions creates handmade custom braille and tactile greeting cards.
By placing an order, you agree that the card will be made using the information submitted at checkout. Please review all spelling, names, messages, colors, design choices, and shipping details before completing payment.
Custom and personalized cards are made to order and cannot be returned.
Raised Impressions may contact you if there is a question about your order or if a design detail needs clarification.
Colors, textures, paper, embellishments, and handmade details may vary slightly from photos or previews. Each card is handmade, so small variations are expected.
Orders may be canceled only if production has not started. Once a custom card has been started, the order cannot be canceled unless Raised Impressions is unable to complete it.
Raised Impressions reserves the right to refuse or cancel orders that include inappropriate, hateful, threatening, or offensive content.